Privacy Policy

At Crow, we are committed to keeping your information Private. By 'your information' we mean any information about you that you or third parties provide to us

Crow (“Crow”, “Us” or “We”), is a limited company established in the United Kingdom with registration number 14414912. This privacy policy (“Privacy Policy”) explains how we collect, process, use and disclose your personal information as a data controller and how we fulfil our obligations under the Data Protection Act (2018). 

We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679, the British Data Protection Acts 1995. It also explains how you can instruct us if you prefer to limit the use of that information, and the procedures we have in place to safeguard your privacy.

Our Privacy Policy relates to information that we collect through this website or otherwise. If you visit a website operated by a third party through a link included on this Site, your information might be used differently by the operator of the linked website. Crow accepts no liability for any use of your data by such operators of external web pages which are linked to this Site and you should refer to any privacy policy contained on any such external web page.

Changes to the Privacy Notice

We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Cookies

We also employ cookies on this Site. Cookies are small data files used on the internet for a variety of purposes. We use cookies to make your use of the Site more efficient, for example by saving you the trouble of re-entering information. Although the cookie may provide an automated identification of your computer to our workstation, no personal data is stored in the cookie. Please click this link to access our Cookies Policy.

Marketing

If you sign up to receive our marketing emails, we will use your name and email address to send you the material you have requested. We will only send you marketing where we have your consent to do so. You can withdraw your consent at any time if you change your mind by contacting us at the details set out above or clicking the unsubscribe link in the emails that you receive.

Application and Information Collected

If you choose to register for our application or platform, we will collect and process the following data about you: 

Personal Information you give us – this is information about you that you give us by filling in forms on the Site or by corresponding with us by phone, e-mail or otherwise and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph

Information to contact you – this is information we collect such as your email address, mobile and/or landline telephone number, third-party usernames, residential and business address, and other information that allows us to contact you

Information we collect to verify your Identify – this information includes personal details such as your name, location, date of birth, photograph, passport, driver’s license, and other information (such as your log on identity, addresses, cookie identifiers, security details to protect identity, nationality, email address, work and personal phone numbers) that allows us to identify who you are. We will only process your data subject rights request where we are satisfied that we have successfully verified your identity, and you are the one asking for your personal data to be processed.

Information we regarding your finances – this is the financial information related to you about payments you make and receive, such as the date, amount, currency and the details of the payee or payer, and other information that allows us to transact with you and/or provide you with our services.

International transfer of your personal information - Due to the international nature of our business, we may transfer the personal information we collect to countries outside of the EEA which do not provide the same level of data protection as the country in which you reside and are not recognised by the European Commission as providing an adequate level of data protection. We only transfer personal information to these countries when it is necessary for the services we provide you, or it is necessary for the establishment, exercise or defence of legal claims or subject to safeguards that assure the protection of your personal information, such as:

The European Commission approved standard contractual clauses in contracts for the transfer of personal information to third countries.

Other EU approved mechanisms, as required by Data Protection Legislation. More information of these measures can be found at rhttps://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/rules-international-transfers-personal-data_en

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Disclosure of Data

We will keep your personal information confidential except, where stated in this Privacy Policy or to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body or competent jurisdiction. We may share your data for any of the purposes described above with:

any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Selected third parties including:

business partners, suppliers and sub-contractors where this is necessary for the performance of any contract, we enter into with them or you;

advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;

analytics and search engine providers that assist us in the improvement and optimisation of our site;

third parties which are party to a commercial transaction;

in the event the company is sold, the respective purchaser. 

Security

To protect your personal data, we take reasonable precautions and follow industry best practices to make sure it is not lost, misused or inappropriately accessed, disclosed, altered or destroyed. We have also implemented appropriate technical and organisational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with applicable law.

Unfortunately, the transmission of information via the internet (including by email) is not completely secure. Although we will do our best to protect Your personal information, we cannot guarantee the security of Your data transmitted to our site; and any transmission is at Your own risk. Once we have received Your information, we will use strict procedures and security features to try to prevent unauthorised access.

It is important to keep your password secure to prevent fraudulent use of your account. Do not disclose your password to anyone else and especially anyone who requests it from you by telephone or email. Crow will never ask you to provide your password or personal information via email. Please be aware of the following:

Change your password regularly and avoid using the same password on other websites to prevent hackers from access to your account;

Avoid simple passwords that can easily be guessed;

Be aware that public WIFI networks are risky and hackers may capture your online transactions and personal information. Only connect to a network you can trust;

If you use a shared computer, make sure you log out immediately after you have finished using the website; and

Beware of ‘phishing’ where criminals may attempt to steal your information by sending you bogus emails.

Deletion

We will retain details connected to marketing until you tell us that you no longer wish to receive the subscription or marketing material. We will keep your application for up to 10 years.

Your rights

As a data subject, you have the following legal rights:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

If you would like to exercise your rights, please contact us at the details set out below. We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.

Please note that exceptions apply to some of these rights which we will apply in accordance with the law

How to contact us

If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact us at info@withcrow.com

You may also use these contact details if You wish to make a complaint to us relating to Your privacy.

If You have any concerns about our use of Your information, you also have the right to make a complaint to:

• the Information Commissioner's Office, which regulates and supervises the use of personal data in the United Kingdom, via their helpline on 0303 123 1113; or
  
  

• if you are based in the EU or EFTA country, the national data protection supervisory authority in such a country (a list can be found at: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080).